Privacy Policy

1. Introduction

At Donor Dispatch, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our donation management platform.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Platform includes:

• Personal Data: Personally identifiable information, such as your name, shipping address, email address, and telephone number, that you voluntarily give to us when scheduling a donation pickup or registering as a store.
• Location Data: We use address verification technology to confirm donor locations and determine service areas for pickups.
• Financial Data: Financial information related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you make an optional delivery contribution. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, Stripe.

3. Use of Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Platform to:

• Facilitate donation pickups and deliveries.
• Create and manage your account.
• Process optional delivery contributions and refunds.
• Compile anonymous statistical data and analysis for use internally.
• Deliver targeted notifications and updates regarding your donation status.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• To Stores and Nonprofits: If you are a donor, your pickup details are shared with the specific organization managing your donation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing (Stripe) and address verification services.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Contact Us

If you have questions or comments about this Privacy Policy, please contact us via our Support page.